Ticketing Policies

Ticket Exchange Policy

Exchanges for another performance of the SAME play in the SAME section, based on availability, are permitted until the end of the business day 48 hours prior to the time of the performance. The tickets must be physically present in the box office in order to process an exchange. CSF does not make refunds on any purchases or accept tickets for resale.

Rain and Cancellation Policy

Summer rains are common in Colorado and usually pass within 20 to 30 minutes. Performances will proceed in the rain, unless weather conditions become threatening to performers or the audience. For safety reasons, open umbrellas are not permitted during performances–bring a rain cover instead. Please do not call the CSF Box Office for rain decisions the day of the performance as decisions to delay or cancel are not made prior to showtime.

Should a performance be canceled before 10 pm (8:30 pm Tuesdays, Wednesdays, and Sundays) due to weather, your ticket stub can be exchanged for a ticket to the make-up performance. If there is no make-up performance, present your ticket stub at the CSF Box Office for a ticket to another performance of the same play. If a show is canceled after 10 pm (8:30 pm Tuesdays, Wednesdays, and Sundays), it is the policy of CSF not to give exchanges, rain checks, or refunds.